Welcome to our FAQ section. Here you’ll find answers to the most common questions about orders, shipping, returns, and more.
Orders
1. How do I place an order?
You can place an order by selecting your desired product, adding it to the cart, and proceeding to checkout. Follow the steps to enter your shipping details and complete the payment.
2. Will I receive an order confirmation?
Yes, once your order is successfully placed, you will receive a confirmation via your registered email or mobile number.
3. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once the order is dispatched, cancellation is not possible.
4. Do you offer Cash on Delivery (COD)?
Yes, COD may be available on selected products and locations.
Shipping & Delivery
5. How long does delivery take?
Delivery usually takes 3–10 business days, depending on your location.
6. Do you deliver across India?
Yes, we deliver to most locations across India.
7. Are there any shipping charges?
Shipping charges depend on the product weight, size, and delivery location. Free shipping may be available on selected items.
8. Why is shipping expensive on some products?
Heavy or bulky products (like liquid containers or पूजा items) require special packaging and handling, which increases shipping cost.
Tracking Orders
9. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use that link to check the delivery status.
10. My tracking is not updating. What should I do?
Tracking updates may take 24–48 hours after dispatch. If it still doesn’t update, please wait a little longer or contact us.
Returns & Refunds
11. What is your return policy?
We accept returns within 7 days of delivery, provided the product is unused and in original packaging.
12. How do I request a return?
You can request a return through your account or by contacting us via the Contact Us page.
13. When will I get my refund?
Refunds are processed within 5–7 business days after the returned product is received and inspected.
14. Are shipping charges refundable?
Shipping charges are generally non-refundable unless the return is due to our mistake.
❌ Product Issues
15. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please report it within 48 hours of delivery with proper details for verification.
Payments & Security
16. What payment methods do you accept?
We accept various payment methods such as UPI, debit/credit cards, net banking, and COD (if available).
17. Is my payment information secure?
Yes, all payments are processed through secure and trusted payment gateways.
Support
18. How can I contact support?
For any queries or assistance, please contact us via WhatsApp or through our Contact Us page.
19. What is your response time?
We usually respond within 24 hours.
General Questions
20. Do product images exactly match the actual product?
We try to display products as accurately as possible, but slight variations may occur.
21. Do you sell original products?
Yes, we aim to provide genuine and quality products at affordable prices.
Need More Help?
If your question is not listed here, feel free to reach out to us through our Contact Us page or WhatsApp support.